REFUND POLICY
Refund & Return Policy
Effective Date: September 18, 2026
At SafetyLensUSA, we want you to be satisfied with your purchase. Because many of our eyewear products are made to order, certain products and situations have specific return, exchange, and refund conditions.
This Refund & Return Policy explains the conditions that apply to prescription and non-prescription safety glasses purchased through SafetyLensUSA.com.
1. 30-Day Return Period
You may request a return or exchange within 30 days of receiving your order, subject to the conditions described below.
To be eligible for a return or exchange:
- The return request must be submitted within 30 days of delivery.
- The product must be returned in the condition in which it was received.
- The product should be returned with its original packaging and included accessories.
- The eyewear must not have been altered, repaired, damaged, or modified by the customer.
- Products showing signs of accidental damage, misuse, or unauthorized repair may not qualify for a return or exchange.
Please contact SafetyLensUSA before sending any product back. Do not ship a return without receiving return instructions from our customer service team.
2. Non-Prescription Safety Glasses
For eligible non-prescription safety glasses and frames:
Returns
Eligible products may be returned within 30 days of delivery.
A 10% restocking fee may be deducted from the eligible refund.
The original shipping cost is generally non-refundable unless the return is the result of an error on our part or the product arrived damaged or incorrect.
Exchanges
Eligible non-prescription eyewear may be exchanged once within the 30-day return period.
If the replacement product costs more than the original product, you will be responsible for the price difference.
If the replacement product costs less, the applicable difference may be issued according to the available refund or credit options.
3. Prescription Safety Glasses
Prescription safety glasses are made according to the prescription, frame, lens material, lens type, and options selected when the order is placed.
Because prescription eyewear is customized, a return caused solely by a change of preference may be subject to a 50% deduction of the original lens price.
Examples of customer preference changes include:
- Changing from single-vision to progressive lenses
- Requesting a different lens type after production
- Requesting different lens options
- Deciding that a different frame would be preferred
- Changing lens features that were correctly produced according to the original order
For this reason, please review your frame, prescription, lens type, and options carefully before placing your order.
4. Prescription Accuracy
If we make an error when producing your prescription lenses, please contact us within 30 days of receiving your order.
After reviewing the issue, SafetyLensUSA may provide a replacement lens at no additional lens charge when the problem is determined to be a prescription-production error.
Prescription accuracy issues may include situations where the lenses were produced incorrectly compared with the prescription submitted with the order.
This policy does not cover changes in prescription after the order has been placed or customer preference changes.
Replacement lenses will generally be produced using the same lens type, material, and options as the original order unless otherwise agreed upon.
5. Incorrect or Damaged Products
If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible and preferably within 30 days of delivery.
We may request photographs or other information to evaluate the issue.
If the product is confirmed to have been shipped incorrectly or damaged before or during delivery, SafetyLensUSA may provide a replacement at no additional product charge.
Please do not attempt to repair, modify, glue, adjust, or otherwise alter a damaged product before contacting us. Unauthorized alterations may affect warranty or return eligibility.
6. Manufacturer Defects and Frame Warranty
SafetyLensUSA provides a one-year frame warranty for eligible frame defects under normal use.
If a frame develops a qualifying manufacturer defect during the warranty period, contact us with your order information and a description of the problem.
After evaluation, the product may be repaired or replaced when the issue is determined to be a covered manufacturer defect.
The warranty does not cover:
- Accidental damage
- Loss or theft
- Normal wear and tear
- Scratches caused by use or improper cleaning
- Damage caused by misuse
- Damage caused by unauthorized repairs or modifications
- Damage caused by improper storage or handling
If the original frame has been discontinued or is unavailable, SafetyLensUSA may provide an appropriate replacement or credit toward another eligible frame.
7. Items That May Not Qualify for a Return
A return or exchange may be refused when a product:
- Is returned after the applicable return period
- Has been intentionally damaged
- Shows signs of misuse or abuse
- Has been altered or repaired by the customer
- Has been modified by an unauthorized optical provider
- Is missing required components or packaging
- Cannot be resold because of its condition
- Was customized and the requested return is solely due to a change in personal preference
SafetyLensUSA reserves the right to inspect returned products before approving a refund or exchange.
8. Return Shipping
For returns caused by customer preference, fit, color, size, or other non-defect reasons, the customer may be responsible for return shipping costs.
When SafetyLensUSA determines that the product was incorrect, defective, or damaged before delivery, we may provide return instructions or a return shipping solution.
Do not send a product to our business address without first contacting us for return instructions.
9. Refunds
Once we receive and inspect an approved return, we will process the applicable refund.
The amount refunded depends on the reason for the return and the type of product purchased.
Where applicable:
- Restocking fees may be deducted.
- Customized lens costs may be subject to the deductions described in this policy.
- Original shipping charges may be non-refundable.
- Additional shipping or expedited shipping charges may be non-refundable.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
10. Exchanges
Eligible products may be exchanged once, subject to product availability and the conditions of this policy.
If the replacement product has a higher price, you may be required to pay the difference.
If the replacement product has a lower price, the applicable difference will be handled according to SafetyLensUSA's available refund or credit options.
Customized prescription lenses may be subject to lens-related charges when an exchange is requested because of customer preference rather than an error or defect.
11. Returns for Customer Preference
A customer preference return is different from a defective or incorrectly manufactured product.
Examples include:
- The frame does not look as expected
- You prefer another frame style
- You prefer a different lens type
- You selected the wrong size
- You change your mind after receiving the product
- You decide that you want different lens options
For customized prescription eyewear, customer preference returns may be subject to the applicable lens deduction described above.
12. Order Cancellations
Order cancellation requests are handled according to our separate Cancellation Policy.
If you need to cancel an order, please review our Cancellation Policy or contact SafetyLensUSA as soon as possible. Prescription and customized orders may enter production shortly after they are placed, so cancellation eligibility may depend on the order status.
13. How to Request a Return or Exchange
To request a return, exchange, or warranty evaluation, contact SafetyLensUSA with:
- Your full name
- Order number
- Date of purchase
- Product name
- Reason for the return or exchange
- Photos of the product, if applicable
Our customer service team will review your request and provide further instructions.
Please do not ship your product back before receiving return instructions from SafetyLensUSA.
14. Return Processing
After the returned product is received, SafetyLensUSA may inspect the item to determine whether it meets the requirements of this policy.
The inspection may include checking:
- Product condition
- Frame condition
- Lens condition
- Signs of accidental damage
- Signs of modification or repair
- Original order details
- Prescription and lens specifications
A refund or exchange will be processed after the return has been approved.
15. Contact SafetyLensUSA
If you have questions about a return, refund, exchange, damaged product, or warranty claim, please contact us:
SafetyLensUSA
12802 Murphy Rd, Suite C
Stafford, Texas 77477, USA
Phone: (281) 494-3300
Email: lensrxusa@gmail.com
For faster assistance, please include your order number when contacting us.
16. Policy Updates
SafetyLensUSA may update this Refund & Return Policy from time to time to reflect changes to our products, services, or return procedures.
The version published on this page will apply to orders subject to the policy in effect at the applicable time.