Easy Returns and Exchanges
At Safety Glasses, we're satisfied to assist our clients selected the proper frames and lenses for a great look. For any sort of patron support, please name us at 1-800-496-5168
Returns & Exchanges Department operating hours are Monday - Friday: 9:00am - 5:00pm CST.
PLEASE NOTE: We do now no longer provide a try-on provider and for every order we reserve the proper to restriction the variety of objects. Limited variety of returns for any order.
Return or Exchange an Item Due to Fit, Color, Size, or Other Preference
We take delivery of go back and alternate of objects like Eyeglasses, Sunglasses, and Contact Lenses inside 30 days from the day of shipping while asked with right legitimate reason.
PLEASE NOTE: The beneath coverage does now no longer pertain to assurance problems or different item/order concerns. Please discuss with the proper segment for info to your particular situation.
|30-Day Exchange Policy||30-Day Return Policy|
Eyeglass Frames Only
Eyewear with Custom-Made Lenses (Prescription or Non-Prescription)
NOTE: For Purchase of frames from SafetyLensUSA.com, please refer to the category page.
1. For exchange of frame, if the fee is extra than the price of the at first bought body, extra invoice might be raised to the patron with rate distinction. In case of exchanged body expenses decrease than the price of the at first bought frame, SafetyLensUSA provide our patron and choice to acquire a credit score for the rate distinction on his/her unique charge approach or acquire in-save credit score for the go back amount.
2. Customers who want to alternate their purchase can select to acquire save credit score rather than product.
3. Products as soon as bought may be exchanged or asked to refund handiest as soon as. safetylensusa.com reserves the proper to limit the number of returns and/or exchanges at any factor of time.
4. SafetyLensUSA is made-to-order, and therefore, we do now no longer receive alternate or refund to the stated product assume for producer disorder.
** Full credit on returns and exchanges of custom-made Prescription lenses isn't relevant. Lens rate applies.
In case of any accuracy trouble withinside the brought prescription lenses from Safety Glasses, we can go back the product within 30 days of receiving your items with freed from fee on lens alternative. Frames won't be exchanged below the lens assure. Please notice that patron options do now no longer represent an accuracy difficulty and might be taken into consideration a non-guarantee alternate. Examples of this consist of however aren't restrained to figuring out to feature or dispose of Transitions, converting lens kind along with Single Vision to Progressive, etc. See coverage on returning for preference. Products must be lower back in the actual condition wherein they have been received. Products included below guarantee might also additionally handiest get replaced or repaired, now no longer refunded. Replaced lenses must be the identical lens kind, material, and alternatives as at first ordered.
Products must be lower back in the actual circumstance wherein they have been received. Please do now no longer try and restore eyewear earlier than returning it to FramesDirect.com. Products included below guarantee can handiest get replaced or repaired, now no longer refunded. Replaced lenses must be the identical lens kind, material, and alternatives as at first ordered.
If your product is Incorrect or Damaged
If you determined the objects while brought both broken and incorrect, we assure alternative of your object for free of charge, furnished the stated difficulty is showed upon our evaluation. Refund for damages object isn't relevant however applies to alternative. No adjustments to the alternative are allowed.
In the uncommon case your frames have a warranty difficulty and were discontinued with the aid of using the producer, we can difficulty you a credit score for the quantity paid for the frames. This credit score may be carried out towards a brand new, exceptional body of your choice.
Incorrect or broken merchandise must be lower back inside 30 days of receipt withinside the actual circumstance wherein they have been received. This coverage does now no longer cowl unintentional damage. In the occasion we decide a lower back object has symptoms and symptoms of unintentional damage, we can want to go back the object to you. IMPORTANT: Do now no longer try and restore eyewear yourself as any alterations (glue, etc.) will void the guarantee.
If determined to have any disorder withinside the product, you're asked to touch us inside 30 days of receipt. If your product develops a disorder after receipt, it is going to the segment of guarantee i.e. one year. Warranty replacements do now no longer begin with a brand-new guarantee, and we don’t offer refunds also.
To request a return label:
• Contact us online Tell us your order number and the issue you are having with your product.
• Our returns department will reply to you within 2 business days.