CANCEL AN ORDER
At SafetyLensUSA, we understand that you may need to cancel an order after placing it. Our cancellation policy explains when an order can be canceled and what charges may apply.
Order Cancellation Within 24 Hours
Customers may request cancellation of an order within 24 hours of placing the order by contacting our Customer Service team.
If the order has not entered processing or production, the eligible amount will be refunded to the original payment method.
Please contact us as soon as possible because orders may begin processing before the 24-hour period has ended.
Cancellation After 24 Hours
Cancellation requests received more than 24 hours after an order is placed may be subject to a 10% cancellation/restocking fee.
For orders containing custom-made prescription lenses, additional charges may apply if lens processing or production has already started. Up to 50% of the lens cost may be charged to cover work or materials already committed to the order.
The exact amount, if any, will depend on the processing status of the order at the time the cancellation request is received.
Orders That Have Already Shipped
Once an order has been shipped, it cannot be canceled.
If you no longer want the product after it has been delivered, you may be eligible to return or exchange it according to our Refund & Return Policy.
Please review our Refund & Return Policy for information about eligibility, time limits, return shipping, prescription lenses, exchanges, and applicable fees.
Prescription and Custom-Made Orders
Prescription eyewear may require customized lenses and may enter production shortly after an order is received.
Because these lenses are made specifically for the customer's order, cancellation may not be possible once lens processing or production has started. Applicable lens-production charges may be deducted from the refund.
We recommend contacting us as soon as possible if you need to cancel a prescription order.
How to Request a Cancellation
To request an order cancellation, please contact SafetyLensUSA Customer Service and provide:
- Your order number
- Customer name
- Email address used for the order
- Reason for cancellation, if applicable
Contact SafetyLensUSA
Phone: (281) 494-3300
Email:
lensrxusa@gmail.com
Address: 12802 Murphy Rd, Suite C, Stafford, Texas 77477, USA
Refunds for Canceled Orders
If your cancellation is approved, the applicable refund will be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
SafetyLensUSA does not control the processing time of third-party payment providers.
Important
Cancellation approval depends on the processing status of your order. Submitting a cancellation request does not automatically guarantee that the order can be canceled.
For returns or exchanges after delivery, please see our Refund & Return Policy.